Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

All orders ship within 1–3 business days. Standard US shipping typically arrives in 5–8 business days. We ship from Montana.

Is shipping free?

Yes — free US shipping on every single order, no minimum required.

Do you ship internationally?

Currently US-only. International shipping is coming soon.

How do I track my order?

You'll receive a tracking number by email once your order ships. Didn't get one? Email us at loveyourlist23@gmail.com.

Products

Are your K-beauty products authentic?

Yes — 100% authentic, sourced from authorized distributors. No counterfeits, ever.

Are the products safe for sensitive skin?

Most of our skincare is formulated for sensitive skin and is fragrance-free or low-irritant. Always patch test first on your inner wrist.

What is the LumeGlow LED Mask?

The LumeGlow™ Wireless LED Mask delivers professional-grade red light therapy at home. It uses 630nm–850nm wavelengths across 7 color modes to target collagen, acne, hyperpigmentation, and fine lines. 10 minutes a day — results typically visible in 3–4 weeks.

Can I use the LED mask every day?

Yes — 10 minutes daily is recommended. Safe for most skin types. If pregnant or photosensitive, consult your physician first.

Returns & Exchanges

What is your return policy?

Due to hygiene regulations, we cannot accept returns on opened beauty consumables (lipsticks, serums, palettes, etc.). We do exchange items that arrive damaged or if you receive the wrong product.

The LumeGlow™ LED Mask has a 30-day money-back guarantee. No results in 30 days of consistent daily use? We'll refund you — no return needed.

My order arrived damaged — what do I do?

Email us at loveyourlist23@gmail.com within 7 days with a photo and your order number. We'll replace it immediately.

I received the wrong item.

Email us with your order number and a photo — we'll ship the correct item right away.

Discounts

Do you have a discount code?

Yes! Use GLOW20 at checkout for 20% off your entire order.

Can I use multiple codes?

Only one discount code per order.

Still have questions?

Email us at loveyourlist23@gmail.com — we respond within 24 hours Monday–Friday. Or use our contact form.